explained
What will happen at my appointment?
What to expect at your appointment
Your initial consultation will begin with paperwork outlining your personal details and the reason for your visit. It is important that you include as much information as possible to enable us to formulate the most appropriate treatment plan that meets your needs. Please include as much information as possible including:
- Reason for visit.
- Expectations.
- Onset of symptoms.
- Duration of symptoms.
- Previous treatments (both successful and unsuccessful).
- Patterns of symptoms.
- Any tests / investigations your GP may have carried out.
- Medical history and medications.
- We may ask about family history when appropriate.
Most of our assessments and treatments will require a hands-on approach, and depending on the service you may be asked to remove items of clothing. Please ensure you wear comfortable clothing that allows us to fully assess your condition. Let us know of any special considerations prior to your appointment.
During your assessment we will talk you through any findings and diagnosis. We welcome you to ask many questions and be a contributor to the conversation.
Any treatment carried out on the day will be discussed with you in detail prior to be carried out.
In some instances, we may be required to refer you on to another professional, or we may need to organise a prescription.
During your assessment it is vital that you have a clear understanding of any suggested treatment plan and prognosis.
Often the amount of information that is discussed can be overwhelming. You are very welcome to take notes throughout the appointment or even bring someone with you. It can be handy to prepare questions prior to your appointment.
At your appointment you may be presented with multiple treatment plans. The pros and cons of each will be discussed with you, however you will be able to choose the treatment plan best suited your own preferences. In the case of nail surgery, you will be given a minimum 24 hours to consider your options.
Other Important Information
Ensure that you have provided us with accurate and current contact details. We may be required to contact you in the event of cancelled appointments.
Disclosure of any medical history and medication will be required.
Notify us of any changes to your medical history or medications at the beginning of your appointment.
Written consent to treatment and data protection will be required prior to any assessment and treatment.
Assessment and treatment will be denied in the event of nondisclosure and non-written consent. Appointment charges will still apply in full. If you have any questions about why this is required, please contact the clinic for details prior to booking an appointment.
Provide 24-hour notice when cancelling an appointment. Late cancellations and non-attended appointments will be charged in full. Payment is required prior to rebooking another appointment.
We will always aim to be transparent on pricing, however we reserve the right to change the fee on any appointment for the following reasons.
- New condition arisen.
- Additional assessment required.
- Local anaesthetic required.
- Letter for further referral.
- Extended period between appointments.
- Prescription required.
- Extended treatment time.
- Emergency appointment out of hours.
- Incorrect appointment type booked.
We aim to offer the highest standard of care to all our patient, however if you feel the need to raise a complaint, we ask that you do this in writing. Please include as many details as possible. Our reception team are unable to handle any verbal complaints. We aim to respond to your complaint within 1 week (out with annual leave).
Aggressive or threatening behaviour will not be tolerated at any time to any members of staff or other patients. In the event of behaviours, we find unacceptable we will ask you not to return and will discharge you permanently from our service.